Refund policy

🔄 Return & Refund Policy

At Orival, customer satisfaction is our top priority.

Returns

We accept return requests only in the following cases:

• The product has a manufacturing defect.
• The customer received an incorrect item.

Requests must be submitted within 7 days of receiving the order.
The product must be unused and in its original condition and packaging.

Refunds

• Once the return request is reviewed and approved, refunds will be processed within 7–14 business days.
• Refunds are issued using the original payment method.
• Orival is not responsible for delays caused by shipping carriers or payment providers.
  📧 For return or refund inquiries, contact us at: support@orival.co